Returned coffee is not accepted as it is a consumable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Undeliverable addresses cause items to be returned to sender. These are refunded, less the actual shipping cost, once they arrive at our facility. Please ensure your shipping addresses are valid.
Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.
If the item was never delivered to a USA address we will verify status through the shipment tracking number. If the tracking number shows delivery we will not refund the order total or offer a replacement.
It is the purchaser’s responsibility to ensure the package can be delivered to their destination before placing the order. For further information on this policy please review our Terms & Conditions.